> ## Documentation Index
> Fetch the complete documentation index at: https://docs.quickblox.com/llms.txt
> Use this file to discover all available pages before exploring further.
# Manage AI Agents
> Learn how to manage AI Agents
## View AI Agents
To view a list of AI Agents, follow the steps below:
1. Navigate to the ***Dashboard => YOUR\_APP => AI Agent*** page.
## Create AI Agent
To create an AI Agent, follow the steps below:
1. Navigate to the ***Dashboard => YOUR\_APP => AI Agent*** page.
2. Click the **Create** button.
3. Choose an agent type — **Knowledge Agent** or **Workflow Agent** — and click **Next**. (See [Agent Types](/ai-agent/agent-types) for the difference.)
4. Enter a **Name** for the agent and click **Create**.
The agent is created and opens on its edit page, where the rest of the settings live. You can change the name at any time, and a unique user (login) for the agent is generated automatically — you do not set a username.
Agent type is chosen only at creation and cannot be changed afterwards. This page covers the settings shared by both agent types; for workflow-specific configuration, see [Workflows overview](/ai-agent/workflows/overview).
## Configure your AI Agent
The agent edit page is organised into tabs, and each editable tab has its own **Save** button.
### Profile
* **Name** — the name shown to users in chats. Can be changed anytime.
* **Avatar** — upload an image (JPG, JPEG, or GIF) used as the agent's avatar.
* **Enable AI Agent in chats** — choose where the agent responds using the **Private** and **Group** checkboxes. If it is disabled for a dialog type, the agent can still be added to a dialog but won't answer there.
* **Command** — a single word that activates the agent in group chats. When users type `/command`, they can talk to the agent in that group (the agent's user must be in the chat too).
The Profile tab also contains the **Delete AI Agent** action and, depending on your account, optional response settings.
### Knowledge Base
On the **Knowledge Base** tab you choose where answers come from — **Your uploaded content** or **OpenAI** — and manage the content the agent can use. Under **Unanswered questions**, choose what happens when the agent can't answer from its knowledge base:
| Option | Behaviour |
| --------------------- | --------------------------------------------------------------------------------------------------------------------------- |
| **Default answer** | Replies with the configured **"I don't know the answer"** message. |
| **Forward to OpenAI** | Forwards the question to OpenAI so the user gets a general AI answer. |
| **Send Webhook** | Forwards the question to your configured webhook URL. The agent does not post a reply itself — implement your own handling. |
| **Human handover** | Forwards the conversation to a human agent. Use **Configure** to set this up on the **Human Handover** tab. |
See [Knowledge Base](/ai-agent/knowledge-base) for full details on managing content.
### Instructions
The **Instructions** tab holds two prompts that shape the agent's tone and behaviour:
* **Knowledge base** — used when the knowledge base is set to **Your uploaded content**.
* **OpenAI** — used when the knowledge base is set to **OpenAI**, and when unanswered questions are forwarded to OpenAI.
### Other tabs
* **Human Handover** — configure transfer to human agents. See [Human handover](/ai-agent/human-handover).
* **Intake Form** — collect details before answering. See [Intake forms](/ai-agent/intake-forms).
* **Widget** — appearance and embedding of the chat widget. See [Widget](/ai-agent/widget).
* **Analytics** — usage charts and an unanswered-questions report (read-only).
## Update AI Agent
To update an AI Agent, follow the steps below:
1. Navigate to the ***Dashboard => YOUR\_APP => AI Agent*** page.
2. Click the AI Agent you want to update.
3. Open the relevant tab and edit its settings.
4. Click the **Save** button on that tab to save your changes.
## Delete AI Agent
You can delete an AI Agent in two ways:
* **From the list:** on the ***Dashboard => YOUR\_APP => AI Agent*** page, select the agents using their checkboxes and click **Remove selected**.
* **From the agent:** open the agent and, on the **Profile** tab, click **Delete** in the **Delete AI Agent** section.
Deleting an agent permanently removes it from your application.
## Test AI Agent
Every agent edit page includes the **AI Agent Tester** on the right side, where you can chat with the agent to try out its behaviour.
Some behaviours — such as Human handover — are only fully exercised in the widget or via SDKs. In the dashboard tester you may just receive the "I don't know the answer" message.