{ "summary": "The user contacted support to clarify a billing discrepancy they noticed in their latest invoice. They explained that they were charged for a premium subscription despite downgrading to the free plan last month. The assistant verified the account details, confirmed the downgrade request had not been processed, and issued a refund. The conversation then shifted to questions about using the mobile app’s new features, particularly exporting reports and setting up daily usage notifications. The assistant provided step-by-step guidance and shared relevant help center links. The user confirmed the issues were resolved and expressed satisfaction with the support received."}
{ "summary": "The user contacted support to clarify a billing discrepancy they noticed in their latest invoice. They explained that they were charged for a premium subscription despite downgrading to the free plan last month. The assistant verified the account details, confirmed the downgrade request had not been processed, and issued a refund. The conversation then shifted to questions about using the mobile app’s new features, particularly exporting reports and setting up daily usage notifications. The assistant provided step-by-step guidance and shared relevant help center links. The user confirmed the issues were resolved and expressed satisfaction with the support received."}
Before call make sure that AI Summarize feature enabled on admin dashboard,
otherwise you will get 405 error.
A summary will be generated using the latest 1,000 messages from the conversation.
Please note that if there are no messages in dialog you will receive next response:
{ "summary": "The user contacted support to clarify a billing discrepancy they noticed in their latest invoice. They explained that they were charged for a premium subscription despite downgrading to the free plan last month. The assistant verified the account details, confirmed the downgrade request had not been processed, and issued a refund. The conversation then shifted to questions about using the mobile app’s new features, particularly exporting reports and setting up daily usage notifications. The assistant provided step-by-step guidance and shared relevant help center links. The user confirmed the issues were resolved and expressed satisfaction with the support received."}