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Manage knowledge base content

In this section, you can add websites, separate webpages or upload files that will be used as a knowledge base source by your SmartChat Assistant.
Manage knowledge base content screenshot

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Add websites

To add a website to the SmartChat Assistant, follow these steps:
  1. Go to Dashboard => YOUR_APP => SmartChat Assistant.
  2. Find the SmartChat Assistant you want to update and click on its ID.
  3. Scroll down to the My content section.
  4. Enter the website URL.
  5. Click Add.
Add websites to SmartChat assistant knowledge base
  1. Select the pages you want to add, or click Select all to add every page.
  2. To automatically add new pages from the website, check Enable auto sync for website.
If you enable auto sync, ALL pages from the website will be added.
Select webpages to add
  1. Click Save.
Please note that when you add a web page you are adding this particular web page and not the whole website.
When you remove a website, all pages associated with that website will also be automatically removed.

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Add webpages

To add a webpage to the SmartChat Assistant, follow these steps:
  1. Go to Dashboard => YOUR_APP => SmartChat Assistant.
  2. Find the SmartChat Assistant you want to update and click on its ID.
  3. Scroll down to the My content section.
  4. Click on Webpages tab.
  5. Enter the webpage URL(including https:// or http://).
  6. Click Add.
Add webpages to SmartChat assistant knowledge base

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Add files

To add a webpage to the SmartChat Assistant, follow these steps:
  1. Go to Dashboard => YOUR_APP => SmartChat Assistant.
  2. Find the SmartChat Assistant you want to update and click on its ID.
  3. Scroll down to the My content section.
  4. Click on Files tab.
  5. Click on Browse button and select file(or drag and drop file).
Add files to SmartChat assistant knowledge base
You can upload .docx, .txt, and .pdf files with a max size of up to 25MB