This should be a unique alphanumeric string without spaces. It will be used as a login for the user associated with the SmartChat Assistant and can’t be changed later.
The SmartChat Assistant command is a unique special single word that triggers SmartChat Assistant in group dialog. When users send a message that starts /command, they can talk to the Assistant in these dialogs(make sure that the user associated with the SmartChat Assistant is in the chat too).
Enable this option to allow the SmartChat Assistant to access and utilize the knowledge base for providing information and answers. This enhances the SmartChat Assistant’s ability to respond with relevant and accurate content.
Choose an action for when the Assistant encounters a question it cannot answer. Options include: sending a default ‘don’t know’ response, forwarding the question to OpenAI for more advanced processing, or triggering a user-defined webhook for custom handling.NoneIf this option is chosen then if SmartChat Assistant can’t find the answer in the Knowledge base it will return a message from “I don’t know the answer” message field. The message will also contain an additional field
to confirm an answer wasn’t found as well as 3 suggested questions the user can retry (these have a very high likelihood of being answered correctly).OpenAIIf forwarding to OpenAI is chosen then if SmartChat Assistant can’t find the answer in the Knowledge base it will forward the initial message to OpenAI, so the user will get an answer from it.WebhookUnanswered questions will be forwarded to the user-defined webhook.Note! SmartChat Assistant won’t send any message back to the chat! The developer should implement his/her own business logic to handle webhooks and perform any actions.Human handoverIn group dialogs and in widget, if the SmartChat Assistant doesn’t know the answer, the conversation will be forwarded to a human agent.
Note! To test this feature, use the widget or SDKs. In the dashboard playground, you will only receive the “Don’t know” message.
OpenAIHere you can enter a message that shapes the identity and guides the behavior of the Assistant in case if knowledge base is disabled or the message is forwarded to OpenAI. This message should reflect the Assistant’s character and provide general instructions on how it will interact with users.Knowledge base
This message is pre-set for optimal interaction with the knowledge base. Please do not alter it to ensure consistent and effective use of the knowledge base resources, unless you are certain about the changes you are making.